Jill Sprinkles Return Policy

Returns & Cancellations

All Cancelled Orders Are Subject to a 10 % Restocking Fee if they are Cancelled before shipping. This includes User Error and Cancelled Before they are Shipped.  If there are concerns about an order please contact us. If you request a cancellation prior to contacting customer service the 10 % stands. 

Delivered to a Pick Up Location Cancellations are Charged a 20% Restocking Fee

• Cancelling an Order that was designated for Pick Up and then Asking to have it shipped. We have to pay an employee to drive back and forth to pick up the piece and it needs to be repacked . 

Delivered Products can be returned for a Full Refund. We only pay one way shipping. A customer can return an item by contacting jill@shoplulu.com and Obtaining a Return Authorization we will deduct the original shipping charges from your refund.  If it was free shipping you will default 20 % of the original cost of your order to cover our out of pocket shipping charges. 

• This Includes Providing an Incorrect Shipping Address and the Order has been Shipped 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unworn and Must Not Smell as if it Had Been worn and kept in a Smoke Free Environment. The product must be resellable upon arrival or no refund will be issued. 

If you receive an item that is damaged, it must be reported within 3 business days of delivery. We will note delivery as the day that USPS marks your shipment as delivered. 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)
Item with obvious signs of use

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Each Bank is different. You will receive an emailed notice of your refund. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
jill@shoplulu.com.

Sale and Outlet Items are Non-Refundable (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Incorrect or Insufficient Address

Shop LuLu is not responsible for packages that are shipped to a wrong, incomplete or insufficient address.  Once a package is accepted by the USPS it is out of our hands. If you provided an insufficient address or incorrect address Jill Sprinkles is not responsible for your order. We do not offer returns or refunds on customer postal errors. If there is a clerical error on our end we will correct. 

Overseas Taxes 

Jill Sprinkles is US Based, the Customer is responsible for all local tariffs. We will not issue a refund or return. The customer is responsible for the tariff in their destination country 

Packages Marked as Delivered by Carrier but not Received. 

Mail Fraud is a federal offense and since 2005 we have shipped over 2 million packages. 90 % of the time they find their way back to you.  We ask that you give it 24 hours sometimes mail carriers make mistakes. 

Before making a correction on Jill Sprinkles side we will ask that the customer fill out a missing mail form here.

Once a Screen Cap or Copy Paste is sent we will also file and engage in solutions. Without the Mail form Jill Sprinkles will not take any action. 

 Custom Products from RageOn or Print On Demand are Final Sale and there are no Cancellations.

We have put 2 Agreement Buttons in Place to Make Sure that our Customers Read the Policy Beforehand.

• The process is very laborious and in some cases the orders truly start printing the minute the order hits our system.
• There is no going back.
• We are very clear about that. In the case that you think calling the credit card company will stop it, we actually video each users session showing that they click " I agree " on our RageOn Orders.
• We are trying to help you here, that is why there are 2 YES , I Agree Buttons to Click
• Read the Product Description. 

Each piece is hand printed for you - if you have any issues with your products please email us at hello@shoplulu.com with photos of the issue.

Unless a product arrives damaged. All of our sales are FINAL.

Frequent Answers for Custom Print Products from Rage On

You: I didn't know that Production and Shipping were 2 Different Things

If you think you didn't agree to these terms, you have. You can not purchase a custom print product from us without agreeing to this. We provide in very clear terms the Production Plus Shipping Times. Those Times are in Business Day, Not Calendar days as Stated.

You will get a tracking number from us the moment your product is dry. From there . Here is where we have told you to make sure you read the terms. First in a Pop Up before you put your Item in your Cart. 

Then Again, we will not take your Credit Card Information Until You Agree that you have Read it at Check Out. 

We do not do this because we want to take your money and run. We do this because we are trying to give you the best possible experience possible. No matter what we do people don't read, order these products and we start making them and then decide that they can't wait. Then they call their credit card company or Paypal and tell them we took their money and ran. We have now had experienced this so many times and NEVER have we lost when we have provided the information as it is fully disclosed.  

We are a small business and we have to pay for each product and they labor and time that it takes to make each product. 

Each product is made in either the US ( t's and small goods ) or Poland and we tell you that right on our homepage .